Baggage allowance Click here for more information

How do I book my flights?

• buy a seat online at www.mihinlanka.com
• Call Mihin Lanka's Call Centre
  Within Sri Lanka : 011 200 2255
  Outside Sri Lanka: (+94) 112 002 255
  
• Go to any Mihin Lanka's sales offices to purchase over the counter
• Or, you can book a seat at any of our Selected Travel Agents
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How do I pay for my booking?

If you are using a Credit card for the payment of your ticket, you must be one of the passengers traveling .You are required to present the Card that you used for payment at Departure for verification. Failure to do so will result in the denial of your boarding.

If you are not the cardholder please contact our nearest Ticket office for assistance

When do I check-in?
Mihin Lanka check-in counters open 3 hours prior to scheduled flight departures. Kindly proceed to the check-in counters assigned to Mihin Lanka.Check-in counters close 45 minutes before the scheduled departure. Should you arrive after the counter is closed, you will not be accepted for travel

How do I check-in with an e-ticket?
The check-in procedure is the same as with a conventional paper ticket. Simply bring your Itinerary Receipt and your valid passport and visa (as applicable) to the check-in counter

Can I reserve seats when I check-in?
Mihin Lanka operates a “free seating” policy on board our aircraft and therefore seat reservation is not possible. We advise all passengers to be at boarding gate early prior to commencement of boarding.

What is Mihin Lanka's procedure for delayed flights?

In the event of a delayed flight we make every effort to contact passengers in advance to inform them of the rescheduled departure. Passengers are requested to provide their local telephone contact in order to advise those regarding delays

What is Mihin Lanka's policy if a flight is cancelled?

Mihin Lanka has 3 options available to passengers in the event that a flight is cancelled

• Passengers can be transferred to the next available Mihin Lanka flight without any additional charges
• The fare value of the flight can be retained as Credit with Mihin Lanka for future travel within 6 months
• Fare is refundable

What should I do if my baggage has been lost during my flight with Mihin Lanka? Am I entitled to compensation?

In the event of loss or damage to baggage the airline’s responsibility is limited USD 20 (or local currency equivalent) per kilo for checked-in baggage, provided, loss of baggage has been reported to the airline, prior to leaving the customs area and if not traced within 14 days.

Am I entitled for a refund if I cancel my flight?

1. Once the booking is paid for no refund will be made.
2. However if a passenger should decide to cancel a flight at least 4 hrs prior to the schedule departure time, Mihin Lanka will retain the fare paid less a cancellation fee of USD 25 (or equivalent) per sector/ per passenger as credit towards a future flight to be used by the passenger within 6 months from date of payment.
3. Failure to adhere to 4hrs deadline when changes / cancellations are made will be considered as Noshow.

Does Mihin Lanka provide any food or drinks on board?

Mihin Lanka will provide refreshments depending on the duration of flight.

Can I bring and consume my own food/alcohol on board?

Passengers are not allowed to consume their own food/alcohol. However they may purchase Alcoholic/Nonalcoholic Beverages on board at reasonable Price.

Is smoking permitted on board?

Smoking is not permitted on any Mihin Lanka flight.

What should I do if I need special assistance?

Should you require any special services while you travel with Mihin Lanka please contact our Sales offices and inform our staff of your requirements and they will do their best to accommodate your needs.

What is Mihin Lanka's policy regarding unaccompanied young passengers?

Young Passengers below 12 years of age will be accepted for travel upon an applicable fare and service fee. Please contact Mihin Lanka Ticket office/Call Centres for more information.

What are regulations for expectant mothers traveling on Mihin Lanka?

Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted between 28 to 35 weeks if they are in possession of a Doctor’s certificate confirming the stage of their pregnancy and stating that they are fit to travel. Passenger will be required to sign a form of Indemnity.

Expectant mothers above their 36 weeks will not be accepted for travel

• What if I need wheel chair?
  

  Should you require a wheel chair please contact our Sales offices and inform our staff. Passenger needs to obtain medical clearance from a doctor for fitness to travel and upon completion of the medical clearance form and necessary  pay the applicable handling fee at the point of departure and point of destination