We value your opinion and welcome your feedback. Let us know if you have any comments or suggestions about what you've seen our services. We appreciate your input and look forward to hearing from you. Feel free to use the following form.
ABOUT YOU
Not too personal we hope and we will not share these details with anyone else. That's a promise! But we will retain your details for our own marketing purposes.
Title:
Mr
Miss
Mrs
Dr
Prof
Hon
Other
First Name(s):
Surname:
You are:
Male
Female
Married
Single
Your Nationality:
and where do you live?
Your age:
under 21
21 – 35
36 – 50
51 – 65
and 65+
Your full address:
Your email address:
Contact numbers:
Home
Work
Mobile
Flight number:
MJ
Date of the flight:
DD
MM
YYYY
Purpose of your journey:
Work
Holiday
ABOUT YOUR CHOICE
We want to know more about your decision
1. Why did you chose Mihin Lanka?
We are thrilled that you chose to fly with us and would love to know why? Please select the main reason,
but if more than one then please feel free to tick others as well.
Price
Special offers
If so, which one in particular (please write)
Baggage allowance
Service
If so, is it based on your personal experience
or heard from someone who has flown with us
Schedule
If so, flight times
destinations
or both
Recommendation
If so, please state who Friend/Family
Travel Agent
or Your Company/Employer
2. Where did you purchase your ticket from?
Web
*if so, please ignore question 3 and go straight to question 4
Call centre
Travel agent
If so, please specify the name of travel agent
Ticket office at EML building
Ticket Office at the World Trade Centre
PSA office in Kurunagala
PSA Office in Jaffna
Mihin Lanka Office (overseas)
3. About your purchasing experience?
* excluding web booking
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Accessibility
Speed of service
Staff courtesy and friendliness
Opening times
4. About your online purchasing experience?
(only fill this if you purchased your ticket online)
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Ease of navigation
Speed of booking
Information
Look and feel
5. Call Centre?
At any point did you contact our call centres?
If not, please ignore this and go to question 6.
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Courtesy and friendliness
Time taken to answer
Attending to your query
Which country call centre did you call?
6. How would you rate your OVERALL experience of PURCHASING your Mihin ticket?
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
AT THE AIRPORT
Please share your experience at the airport
7. Check-in Counter
* excluding web booking
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Queuing time
Processing time
Staff efficiency
Staff courtesy and helpfulness
Clarity of staff communication
8. Getting on-board
Share your experience at the boarding gate
and getting on-board
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Queuing time
Seating in the boarding gate
Staff efficiency
Clarity of staff communication
Clarity of announcement
9. Punctuality
We constantly monitor the statistics,
but what did you think of our punctuality?
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
10. Baggage delivery on arrival
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Receipt of baggage
Staff efficiency
11. How would you rate your OVERALL experience at the AIRPORT?
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
ON-BOARD
We are almost there; tell about your experience on-board.
12. About the Cabin
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Cabin ambience
Temperature
Lighting
Wash room – cleanliness, stock, etc.
Seats – legroom, comfort, etc.
13. Cabin Crew
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Greeting and welcoming
Clarity of announcements
Appearance and grooming
Courtesy and helpfulness
14. On-Board Offering
Remember we are a low cost carrier airline!
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Meal quality
Meal selection
Beverage (included for free)
Purchased beverage
15. Duty Free
We want to know what you think
of our on-board duty free offering.
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Selection
Price of the items
16. Ahasa – Our In-Flight Magazine
This is found in your seat pockets.
If you like it feel free to take one home!
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
Look and feel
Editorial
Information pages
17. How would you rate your OVERALL ON-BOARD experience?
Extremely
Satisfied
Mostly
Satisfied
Satisfied
Dissatisfied
Extremely Dissatisfied
Not
Applicable
18. Would you fly Mihin Lanka again?
YES
NO
19. Would you recommend Mihin Lanka to other?
YES
NO
20. Your Suggestions?